How to Easily Switch Last Mile Technology Providers

Why is it that sometimes we stick with an existing supplier or manual way of working, even if we’re deeply unhappy with the performance, and know there must be a better solution? Is it the fear of change, is it the perceived upheaval to change or is it because we think ‘better the devil you know’?

In today’s high-pressure world, companies who don’t move with the times and leverage the best suppliers and technological advancements, unfortunately lose out to competitors. This is nowhere more true than in the last mile, where costs are unpredictable at best and spiraling upwards at worst.  

Finding a provider who can give you the ability to cut costs, improve efficiency, and boost customer experience can be the difference between making it or not.

What’s more, moving providers is not as painful as you might think. Here’s how it works at DispatchTrack:

Following a demo and consultation with one of our delivery technology experts, in many cases we can create a live DispatchTrack environment so you can test what your world would be like with DispatchTrack. You give us your delivery data, and we create a fully-functional instance where you can create plans and routes using real-life data. You can see how your current workflows and data streams map onto DispatchTrack’s platform and, of course, how our platform can make life easier for you and your deliveries more efficient. 

Based on your existing data and operations, we deliver a value report to show all of the ways DispatchTrack could power savings and improvements for you.

The process of actually changing to DispatchTrack is just as easy. We’ll work with you to get your other systems (ERP, CRM, CMS, OMS, WMS, telematics, etc.) integrated with DispatchTrack through our open APIs, so that data can be easily shared between systems. We configure your instance to your specifications, and then offer training to get your users up to speed quickly. With simple drag and drop functionality for many tasks that are quite complex in other systems, you’ll find it’s extremely easy to use.

Within a matter of weeks, you’re up and running—boosting delivery efficiency, increasing customer satisfaction, and eliminating your daily dose of loading dock chaos.

<< Ready the Case Study: Learn How Furniture Village Achieved 98% ETA Accuracy with DispatchTrack >>

Why Switch to DispatchTrack?

Of course, ease of implementation with a new piece of technology is only useful if it’s the right technology. No one is advocating transitioning for transitioning’s sake. 

So why is it worthwhile to make the switch to DispatchTrack’s last mile delivery software?

DispatchTrack customers enjoy whole-of-operation benefits that are game changers:

ETAs that are 98% accurate: Your platform needs to give drivers a chance to actually meet their schedules. DispatchTrack’s AI-powered routing creates ETAs that your drivers can meet 98% of the time, reducing stress on the drivers and making your delivery customers happy — which takes a lot of stress off of you.

Flexible route optimization: Need to make a day-of change or add stops? You literally click-and-drag the new stop into the daily execution plan and it’s instantly updated — all while maintaining optimum efficiency. You can incorporate reloads before midnight, DC shuttle runs and multi-day routes too.

Strategic route planning: As customers are added to or dropped from the routes, they become less efficient, necessitating a lengthy tussle to get things back in balance. DispatchTrack can build new strategic route plans in minutes, not days or weeks, so you’re free to make changes at any time. And those plans are automatically converted into daily executions that can actually be performed in the field in minutes too. Make a library of alternate plans for special events, holidays or service outages and switch to one of these with a few clicks.

Easy, end-to-end integration: DispatchTrack’s two-way API talks to your ERP or POS, accurately importing orders for routing. Delivered items are fed back to the ERP while information about the deliveries is used to create billing for clients and payments for contract crews. DispatchTrack also communicates seamlessly with many WMS providers and fully integrates with popular telematics systems.

Real-time visibility: That’s a lot of data to keep track of when it comes to last mile deliveries—luckily DispatchTrack can keep track of it for you. On the day of delivery, all your routes are summarized for you on a single-pane-of-glass dashboard. No need to move from screen to screen or module to module. The data is turned into easy to read graphics so you see at a glance what’s going right. Exceptions are highlighted so dispatchers can drill down to individual trucks, routes, and orders to track their progress. This way, you can manage by exception and stay proactive in the face of potential issues. 

Robust proof of delivery: Drivers can scan orders onto and off of the truck. Deliveries are documented with a checklist, notes, photos and a signature and are geo- and time-stamped for accuracy.

Data analysis: Automated customer surveys capture customer satisfaction, and all of the information about each delivery lives in a single data warehouse, where it can be analyzed easily. Standard pre-formatted reports and custom reports show, in detail, what’s happening on the road. DOT-approved ELD logs, cost-to-serve, fuel usage, crew efficiency and more — it’s all there so you spend your time managing profitability instead of managing delivery details.

The operational benefits of DispatchTrack are clear, but there’s also a benefit to cost and competitiveness. The AI-enabled routing maximizes your fleet capacity by level loading trucks so they don’t leave the dock half-empty. It also saves 10% of miles driven, reducing both fuel use and carbon emissions. The result is streamlined operations and significant potential for cost reduction. 

So come on, what are you waiting for? Let’s get started, request a demo today!