S. Bertram Inc., a major kosher food distributor, has served the Tri-State area for more than half a century, offering the finest food service products. Despite steady growth, they’ve continued to pride themselves on the personal flavor they started with at their founding, catering to every client’s needs and expectations with old-fashioned, dedicated customer service.
The Challenge: Ensuring Profitable Routes
When it came to their delivery routes, they needed to strike the right balance between ensuring great service and keeping last mile costs manageable. Unfortunately, their existing routing solution gave them very limited visibility into route costs—as a result, it was hard to make data-driven decisions about how best to service customers across different areas.
This prompted them to seek out a solution that could provide nuanced financial information during the route planning process, as well as enabling them to create efficient routes more quickly and easily. That’s where DispatchTrack came in.
The Solution: Automated Route Costing with DispatchTrack
By partnering with DispatchTrack, S. Bertram Inc. gained a partner who could help them gain visibility into route costs and ensure efficient deliveries as they continued to grow. Our platform offered:
- Strategically planning for efficient sequences of deliveries by day of the week
- Automated route costing to provide instant visibility into the cost implications of route changes
- Close integration with Samsara and other software solutions in their ecosystem
- Easy delivery visibility for sales and other last mile delivery stakeholders
The Results: Data-Driven Growth
Where previously S. Bertram Inc. had struggled to visualize the cost implications of their routing decisions, DispatchTrack gave them the tools to instantly see the data they needed at every step of the process. This meant that the company could project route costs at the planning stage and make adjustments as needed to ensure cost-effective deliveries.
And this new level of economic visibility offered more than just improved delivery costs for daily routes—it also enabled the company to model potential last mile costs as they rolled out routes into new geographies. This way, they could be sure that they were breaking even before potentially adding new stops or customers in a given area.
- 50% reduction in time spent routing each day
- More profitable routes overall
- Data-driven decisions for how to best serve new regions and customers
- Radically fewer “where’s the order” calls from sales and other stakeholders
