Homan's Case Study

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"Everybody loves it. The system is transparent, and the drivers know how to use it. It only took a matter of days to get everybody using it, and the team adapted really quickly. DispatchTrack: it just works."

Andre Mahoney

Homans Associates

Country

United States

Products

Industry

Building Supplies

Homans Associates is a subsidiary of Watsco, a Fortune 500 company. With 24 locations across the Northeast, they strive to offer the residential and commercial HVAC parts and supplies their customers need, when they need them.

The Challenge: Modernizing the Last Mile

HVAC deliveries can be complex and high stakes, but Homans Associates was stuck routing their stop by hand and dispatching drivers with paper copies of their routes. They knew that they had room to increase efficiency in their last mile logistics processes—they just needed the right software provider.

That’s where DispatchTrack came in.

The Solution: AI-Powered Last Mile Logistics with DispatchTrack

Homans Associates knew that a smarter, more connected, and more efficient delivery planning and execution process was possible. In fact, some of their staff had seen it firsthand using DispatchTrack at previous jobs.

They decided that DispatchTrack was the best option for digitizing their routing and other processes across the last mile. Our platform offered Homans:

AI-powered route optimization with highly accurate delivery ETAs
Real-time delivery tracking
Digitized, instantly-available proof of delivery
A driver mobile that’s easy to use
Streamlined interfaces for quickly accessing delivery data
Customer communications tools for sending out notifications

The Results: Faster Routing, Happier Customers

Reduced fuel costs
75% reduction in time spent routing
98% faster responses to customer inquiries
Significant reduction in paper usage

By implementing DispatchTrack, Homans Associates was able to save on fuel, save on time, and improve customer satisfaction. DispatchTrack’s route optimization engine sped up the routing process by 75% compared to manual routing, and made it easy to make last-minute adjustments as needed.

At the same time, they gained a huge increase in last mile delivery visibility. They were able to track deliveries in real time, thanks in part to the fact that training drivers to use the app only took a few days. This has been a recipe for success, and as they continue updating their technology stack they’re already planning to expand their usage of DispatchTrack.

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"DispatchTrack’s routing has helped us to utilize equipment significantly more efficiently. Before adopting their solution, we were totally reliant on the knowledge of dispatchers and drivers. Now, we can actually take on more customers with the same equipment thanks to DispatchTrack."

"Thanks to DispatchTrack, Edimca has total control of our delivery times."

"Furniture Village strives to make its name synonymous with “quality” all across the UK. DispatchTrack helps us extend that promise into the delivery experience—and beyond—by empowering us to optimise routes, communicate with customers, and boost visibility."

"We’re one of the three major final mile providers that cover the entire United States, and in the critical areas of route optimization and delivery execution, DispatchTrack is our application of choice."