Gunton Corporation is the largest distributor of Pella Windows and Doors, with 15 Experience Centers and three warehouses across Ohio, Pennsylvania, West Virginia, New Jersey, and Delaware. They offer turn-key window replacement for homeowners, dedicated sales, prefinish, installation, and service for builders and remodelers, and a host of other services. They pride themselves on helping clients achieve their goals.
The Challenge: Faster, More Efficient Delivery Planning
In order to meet their customers’ fenestration needs in a timely way, Gunton/Pella needs to effectively orchestrate last mile deliveries from multiple different branches. Unfortunately, their route planning process was painfully slow, and they had limited visibility into deliveries once their trucks were on the road. They knew they could save time and money by rethinking the way they approached last mile delivery planning and execution—which is exactly where DispatchTrack came in.
The Solution: Digitizing the Last Mile with DispatchTrack
By partnering with DispatchTrack, Gunton/Pella was able to digitize their last mile delivery processes with an eye towards saving time and money.
Our platform offered:
- Streamlined, AI-powered route optimization
- Customer communications via text with the click of a button
- Real-time delivery tracking from dock to door
- Total connectivity between dispatchers and drivers
- Time-stamped, geostamped photographic proof of delivery via driver mobile app
- Digital delivery manifests for drivers
The Results: Time and Money Saved with DispatchTrack
Following a smooth implementation process across multiple branches, Gunton/Pella began to see results in a matter of weeks. Their routing process was shortened from 1-2 hours per day per branch to as little as 30 minutes. Not only was the route optimization process faster, it was also streamlined and codified in such a way that the process could be delegated. This freed up significant managerial time that could be spent on more strategic tasks.
Gunton/Pella was also able to leverage DispatchTrack to streamline their customer communications, meaning they could send out delivery notifications via text rather than having to call each customer in turn. At the same time, they were able to digitize their proof of delivery process—now, when a potential payment dispute crops up, Gunton/Pella has a photographic record of exactly what was delivered and when.
- 50% reduction in time spent routing
- Significant reduction in phone calls to customers and drivers
- Increased delivery transparency across the board
- 85% on-time delivery rate within a 30 minute window
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