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Last Mile Customer delivery Experience

Continuous Last Mile Engagement

Accurate updates, timely notifications, and branded messages are a key part of the delivery experience and a component of your brand. Keep customers engaged and happy during the entire last mile journey.

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Delivery Experiences Done Right

Accurate communication from dock to door makes your service more transparent, building trust in customers and your delivery team members.

When customers know the details — the delivery window, when the goods leave the warehouse, where they are on their route — they’re more comfortable and feel like they have more control. Especially for items that are big, bulky and time sensitive, accurate delivery updates can mean the difference between a customer who’s on edge and one who’s relaxed and easier to satisfy when you arrive.

  • Accurate ETAs from DispatchTrack’s predictive routing engine boost customers’ confidence
  • Automated delivery updates reduce phone calls and customer-not-at-home
  • Real-time text, email, and voice calls between dispatch, driver, and customer

Our Partners Trust Us

MattressFirm
Pilot Freight Services
DSI Logistics
TCA Logistics
Living Spaces

Better Communication Builds Trust

DispatchTrack has a proven process for accurately predicting delivery windows and a robust platform that keeps customer and client informed every step of the way. Knowing when your deliveries will arrive and hitting those windows consistently elevates your service and builds trust among customers and clients.

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Transparency

When you communicate accurately, your customer knows where your truck is and when to expect the delivery. That puts the customer in control of their schedule and moves you up on their list of preferred carriers.

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Relaxed Customers

Anxiety — whether it’s over a retail appliance delivery or a load of sheetrock for a high-rise — is a natural part of the delivery process for customers. Giving them visibility into the delivery reduces that anxiety.

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Recognition

A smooth delivery process that starts with an accurate ETA and ends with on-time delivery makes it obvious that you’re doing a good job. Customers and clients recognize the quality of service, validating their choice of carrier and spurring recommendations.

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hudson furniture 1

“I like partnering with DispatchTrack because they are constantly looking at ways to improve the client experience.”

Joshua L Hudson

CEO, Hudson's Furniture

Automated Last Mile Communications

Because DispatchTrack sits in the center of your operation, it integrates the delivery process from end to end, using machine learning to accurately predict ETAs and keep everyone informed through push messaging. For customers, this means accurate, reliable communication they can use to keep a worksite humming or make sure they’re at home to accept that new refrigerator.

Keeping Customers Informed From Dock To Door

1

Schedule confirmation

When an order is ready to be scheduled, DispatchTrack sends a pre-routing message to the customer, letting them confirm that their prospective delivery date works for them. Once the order has been routed, the system sends a schedule confirmation with an ETA and other delivery data. The system also supports customer self-scheduling of deliveries.

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2

Live delivery updates

The day of the delivery, the system sends a message reminding the customer of their delivery window and letting them know when the truck has left the warehouse. When the truck is one stop away, DispatchTrack automatically alerts the customer. The confidence inspired by hitting windows reliably time and again makes customers feel they’re in control.

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3

Real-time delivery tracking

Throughout the entire delivery process, customers can check on the status of their deliveries, track ETAs, and even see where the driver is on their route—all from their own dedicated tracking portal. This portal can be customized with your branding to ensure an elevated delivery experience that will keep customers coming back. 

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Post-delivery follow-up

Following the delivery, DispatchTrack sends a survey to the customer, so you can track feedback and measure your CSAT scores over time. We also enable you to send delivery receipts directly to customers that include photo proof of delivery captured while the delivery team is on-site.

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Last mile communication

Make Every Communication Count

Every text, email, and phone contact is a chance to impress customers and raise satisfaction. DispatchTrack makes it happen.

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See DispatchTrack’s Real Time Delivery Tracking Solution in Action