Castel has been one of the fastest growing brands in the construction industry in recent years, boasting both national and international growth. With a strong foothold in the Mexican market, they’ve worked hard to build a reputation as a reliable world-class brand.
Today, Castel stands out as a leader in the import and manufacture of porcelain and sanitary wares. With distribution centers located in Spain, the United States, Mexico, China, Guatemala, El Salvador, Costa Rica, Venezuela, Nicaragua, and Honduras, the company is able to serve more than 30 countries—achieving sales figures of more than 12 million square meters of porcelain and 400,000 sanitary products per year.
The Challenge
To keep pace with their exponential growth, Castel saw a need for real-time delivery management software to help them maintain delivery services that lived up to their lofty standards. With more than 1,500 points of sale, they needed a streamlined, scalable way to provide timely information to their customers on delivery schedules, ETAs, and proof of delivery throughout the entire process.
Our Solution
By teaming up with DispatchTrack, Castel found a partner that could meet their route management and data visualization needs.
Our solution offered:
- Photos and digital signatures to increase delivery transparency.
- Real-time order tracking to reduce uncertainty.
- Direct communication with the Beetrack support team for immediate issue resolution.
- Software stability and availability at all times
- Delivery surveys to help improve service over time
- Direct contact with drivers via in-app chat
The Results
- Simple and efficient integration
- Increased customer satisfaction through live customer order tracking via a widget on our web page.
- Improvements across customer service KPIs
When Castel's team started managing their deliveries with DispatchTrack | Beetrack, they were dispatching 1,900 orders per month. Together, we were able to manage more than 9,800 monthly dispatches, representing a 410% increase in a single year—growth that’s all backed by meaningful increases in service efficiency and customer satisfaction.
