DispatchTrack Announces Warehouse Management and Site Assessment Enhancements to Elevate Customer Experience

Expanding beyond the last mile with smarter warehouse scanning and pre-delivery site assessments.

Campbell, CA — February 27, 2025 – DispatchTrack, the global leader in last mile delivery solutions, today announced the availability of two powerful new enhancements: a warehouse management feature for pre-delivery item scanning and a new site assessment workflow for its Service Compliance Forms. These innovations are designed to help businesses streamline operations, enhance customer communication, and ensure successful deliveries by addressing potential issues before they arise.

With these updates, DispatchTrack users gain access to:

• Pre-Delivery Site Assessments: Customers can now complete key pre-delivery checks—such as verifying measurements, ensuring electrical and plumbing access, and clearing necessary space—before the delivery even takes place. By sharing with customers with a simple link, and proactively gathering critical site information, businesses can avoid last-minute surprises, reduce failed deliveries, and improve overall efficiency.
• Warehouse Loading Management: DispatchTrack’s new warehouse management feature enables loaders to scan items while loading them onto trucks using their mobile app. The system maintains a record of scanned items, ensuring they match invoice orders and reducing loading errors. In future stages, integration with warehouse inventory systems will provide real-time updates on stock levels and item locations.

“With last mile delivery becoming more complex, businesses need smarter tools to enhance efficiency and improve customer interactions,” said Satish Natarajan, founder and CEO of DispatchTrack. “By introducing proactive site assessments and warehouse scanning capabilities, we’re not just solving last mile challenges—we’re expanding our impact across the entire logistics chain. These enhancements are just the beginning as we continue to optimize adjacent areas like warehouse operations, customer engagement, and beyond.”

These latest enhancements reinforce DispatchTrack’s commitment to continuous innovation, moving beyond the last mile to tackle inefficiencies across the broader supply chain. Expect more game-changing updates as we continue to elevate logistics at every step.

About DispatchTrack

DispatchTrack is the global leader in last mile delivery solutions helping top brands around the globe power successful deliveries 1 million times a day. Since 2010, DispatchTrack’s scalable, AI-driven SaaS platform has revolutionized delivery experiences by making them more connected, intuitive, and intelligent. With a comprehensive suite of industry-specific solutions, DispatchTrack’s end-to-end capabilities enable logistics teams to achieve 50% faster route optimization, lower delivery costs, and huge improvements in customer satisfaction. Trusted by over 2,500 customers, including industry leaders like Ferguson, Ashley Furniture, Walmart, Mattress Firm, Ryder, and Quirch Foods. DispatchTrack’s solution delivers proven results and delightful experiences that customers remember. When businesses make promises to their customers, DispatchTrack makes sure they deliver.

You can follow DispatchTrack on LinkedIn and X.

Dan Shim is available to discuss how technology improves customer experience. Contact Dan Shim, dan@dispatchtrack.com