DispatchTrack and Podium Integration Creates Seamless Customer Experience for Retailers

Campbell, CA — January 23, 2025 — DispatchTrack, the global leader in last mile delivery software, has created an integration with Podium that provides a unified solution combining DispatchTrack’s best-in-class delivery management tools with Podium’s AI-based customer engagement capabilities to delight customers from point of purchase to final delivery.

For retailers, the customer journey is no longer linear or predictable. The customer may visit a store location, then browse a website, text with a sales associate, purchase online, schedule and reschedule deliveries, set up item returns by phone or email and ultimately review their experience on social media. When customers encounter unconnected, siloed systems at these different touch points it makes their experience inconvenient and frustrating.

For example, the initial delivery schedule may be set in person at the store, but rescheduling is often done online from home or work. Giving the customer a new schedule that fits their needs while also maintaining fleet efficiency requires transparent, accurate, real-time management of capacity as well as interactive communication with the customer to set and confirm the new details.  

Built for the retail industry, Podium's all-in-one lead management and communication software helps attract more customers, save time, and deliver a personalized experience to every customer. 

DispatchTrack plus Podium seamlessly connects customers and retailers throughout the purchase journey producing higher efficiency and an exceptional customer experience.

“In today’s fast-paced retail environment staying ahead requires powerful solutions that seamlessly connect every part of your business — and that means connecting last mile delivery, communication, and inventory management more closely than ever,” said DispatchTrack Founder and CEO Satish Natarajan. “With the combination of DispatchTrack and Podium, retailers can streamline their retail operations by more easily coordinating purchase, schedule, deliveries, and engagement into a seamless journey for the end customer. We’re excited to give our users even more tools for delighting their customers with efficient deliveries.”

About DispatchTrack

DispatchTrack is the global leader in last mile delivery solutions helping top brands around the globe power successful deliveries 1 million times a day.  Since 2010, DispatchTrack’s scalable, AI-driven SaaS platform has revolutionized delivery experiences by making them more connected, intuitive, and intelligent. With a comprehensive suite of industry-specific solutions, DispatchTrack’s end-to-end capabilities enable logistics teams to achieve 50% faster route optimization, lower delivery costs, and huge improvements in customer satisfaction. Trusted by over 2,500 customers, including industry leaders like Ferguson, Ashley Furniture, Walmart, Mattress Firm, Ryder, and Quich Foods. DispatchTrack’s solution delivers proven results and delightful experiences that customers remember. When businesses make promises to their customers, DispatchTrack makes sure they deliver. 

You can follow DispatchTrack on LinkedIn and Twitter.

Contact:

Dan Shim

dan@dispatchtrack.com