Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.
Managing customer communications in last-mile delivery is challenging. Customer service teams are overwhelmed with questions about delivery times, order details and rescheduling requests. High call and chat volumes result in long wait times and disappointed customers. Missed delivery notifications often lead to failed deliveries, increasing frustration for customers and operational costs for businesses.
DT Agent automates these customer interactions with intelligent AI that responds instantly, providing answers and solutions, and quickly escalating to a human agent when needed.
With DT Agent, our customers can rely on AI to:
- Provide real-time ETA updates, delivery status and order details–automatically
- Let customers update delivery details such as address updates or special instructions, at any hour of the day
- Send proactive notifications before, during, and after deliveries ensuring customers are available to receive their orders
- Seamlessly escalate customer interactions to a human agent and provide all relevant details to reduce resolution time
- Be personalized with customizable branding, tone and responses to align with the organization’s customer service strategy
More Satisfied Customers, Lower Costs
Customers get a better delivery experience as DT Agent keeps them fully informed and empowers them to manage their own deliveries. Delivery organizations lower operating costs by optimizing customer service labor and reducing failed deliveries.
DT Agent is in full release and consultants are available to demonstrate how its advanced capabilities can revolutionize the customer experience.
Find out more about DT Agent on the DispatchTrack blog and product page, and you can follow DispatchTrack on LinkedIn and X. Dan Shim is available to discuss how technology improves customer experience. Contact Dan Shim, dan@dispatchtrack.com
About DispatchTrack
DispatchTrack is the global leader in last mile delivery solutions helping top brands around the globe power successful deliveries 1 million times a day. Since 2010, DispatchTrack’s scalable, AI-driven SaaS platform has revolutionized delivery experiences by making them more connected, intuitive, and intelligent. With a comprehensive suite of industry-specific solutions, DispatchTrack’s end-to-end capabilities enable logistics teams to achieve 50% faster route optimization, lower delivery costs, and huge improvements in customer satisfaction. Trusted by over 2,500 customers, including industry leaders like Ferguson, Ashley Furniture, Walmart, Mattress Firm, Ryder, and Quirch Foods. DispatchTrack’s solution delivers proven results and delightful experiences that customers remember. When businesses make promises to their customers, DispatchTrack makes sure they deliver.
