A text widget, a dashboard that integrates visibility across all carriers — owned and contract — plus enhanced store pickup and will-call functions give shippers powerful new tools to enhance customer experience.
CAMPBELL, CA - April 23, 2025 - DispatchTrack, the global leader in last mile delivery management solutions, continues to build on its groundbreaking suite of tools. Changes in the delivery environment are significant and rapid, and DispatchTrack continues to innovate new ways to master them.
The company's product update in April introduces major enhancements that streamline operations and elevate customer experiences across clients' delivery ecosystems.
The update introduces four major new capabilities that address critical challenges: pre-delivery customer engagement, visibility-only interface, store pickup optimization, and customer will-call management.
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"At DispatchTrack, innovation isn't just a milestone—it's a continuous mindset," said Satish Natarajan, Founder and CEO of DispatchTrack. "These updates reflect our ongoing mission to deliver smarter, faster, and more connected experiences for our customers, their teams, and the end recipients. We are also not stopping here. Please stay tuned for more very soon."
Key features of the release for April include:
Text Me Widget: This new customer engagement tool embeds directly on retailers' e-commerce sites, allowing high-intent shoppers to easily communicate with sales or delivery teams, even before placing an order. The widget eliminates reliance on third-party chat tools and captures more qualified leads allowing direct communication with customers through a familiar channel: text. To initiate a chat, customers simply enter their phone number.
DispatchTrack Total Visibility: Working with third-party carriers shouldn’t mean giving up visibility. Now retailers and brand owners can monitor every delivery in real time—regardless of who owns the truck. The unified dashboard integrates information from multiple sources, including DispatchTrack's partner network (RXO, Pulse, HubGroup) and clients' own 3PL partners, presenting delivery status, driver performance metrics, and proof of delivery documentation in a dedicated, purpose-built visibility only interface.
Smart Routing for Store Pickups: While most routing systems don't manage store pickups effectively, DispatchTrack's routing optimization engine does, allowing them to be fully optimized alongside deliveries. The solution automatically factors in pickup time windows, service times, and optimal route sequencing, reducing manual dispatcher intervention and ensuring pick-ups enhance—not disrupt—optimized delivery plans.
Customer Pickup 2.0: Customer will-call orders continue to grow in importance, so DispatchTrack has developed enhanced tools for pickup management. The system enables self-scheduling based on real-time availability at the location which can now be configured with dynamic capacity rules to manage in-store resources efficiently. Customers receive their orders without long waits and store associates aren't faced with logjams at popular pickup times. It also provides a dedicated dashboard that refreshes every five minutes for complete visibility into pickup operations
"These updates are designed to help our customers take control of their delivery operations, regardless of whether they're running their own fleet or coordinating with partners," added Natarajan. "Our release for April represents another step forward in helping businesses deliver on time, every time—with less friction and more insight."
All features in the April 2025 product update are available immediately to DispatchTrack customers.
Find out more on the DispatchTrack blog, and you can follow DispatchTrack on LinkedIn and X.
Dan Shim is available to discuss how technology improves customer experience. Contact Dan Shim, dan@dispatchtrack.com
About DispatchTrack
DispatchTrack is the global leader in last mile delivery solutions helping top brands around the globe power successful deliveries 1 million times a day. Since 2010, DispatchTrack’s scalable, AI-driven SaaS platform has revolutionized delivery experiences by making them more connected, intuitive, and intelligent. With a comprehensive suite of industry-specific solutions, DispatchTrack’s end-to-end capabilities enable logistics teams to achieve 50% faster route optimization, lower delivery costs, and huge improvements in customer satisfaction. Trusted by over 2,500 customers, including industry leaders like Ferguson, Ashley Furniture, Walmart, Mattress Firm, Ryder, and Quirch Foods. DispatchTrack’s solution delivers proven results and delightful experiences that customers remember. When businesses make promises to their customers, DispatchTrack makes sure they deliver.
