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CUSTOMER ENGAGEMENTt

Customer Self-Scheduling

Let customers self-schedule deliveries based on your capacity. Customers choose their time windows—we handle the rest.

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05 Customer

Empowered Customer Scheduling, Optimized Operations

DispatchTrack integrates with top telematics providers to give you a single view of vehicle activity and delivery execution. From driver hours and safety events to route progress and ETAs, you get the insights you need without switching platforms—making compliance easier and operations more efficient.

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Capacity-aware scheduling

Automatically offers time slots based on available capacity per zone and service time so you never over‑promise.

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24/7 customer convenience

Customers can book or adjust deliveries anytime—after hours or on weekends—without tying up your dispatch team.

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Reduced missed deliveries

When customers pick their own slots, attendance improves—supported by automated reminders to minimize missed deliveries.

CUSTOMER STORIES

See What Our Customers Are Saying

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Bailey Buick

Marketing Manager at Merit Foods

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We’re always looking for ways to more effectively help the customer. DispatchTrack gave us a great option for making sure the customers are happy and they’re not stuck waiting on us to call them back.
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Lee Ann Snyder

Business Process Specialist, Metal Sales Manufacturing

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DispatchTrack has become an invaluable partner for us. The efficiency and precision we’ve gained are exactly what’s needed to stay competitive and meet the high demands of our customers.
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Jessica Dennan

Business Process Engineer, BMD

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DispatchTrack’s pallet scanning makes a faster, more efficient delivery process. We’re extremely happy with the level of partnership DispatchTrack offered to build out and refine this functionality with us.
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Walter Greathouse

Customer Experience/Ops Manager, Gunton Corp, DBA Pella

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Before DispatchTrack, I could never have delegated the routing of the trucks. I wouldn't have had that crucial first 2 hours of the day to devote to overseeing multiple different teams within the company. DispatchTrack has been a pivotal tool for giving time back to our management and saving costs.
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Ryan Howe

Ryan Howe

Head of Supply Chain & Development, Berry Bros. & Rudd

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The flexibility and customisation of the DispatchTrack platform to the Berry Bros. & Rudd internal processes has been fantastic. We now have visibility and control over our last mile that is enabling us to deliver the superior service our customers deserve.
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Fewer calls, more focus

Cut down phone scheduling and free agents to tackle higher‑value tasks—cutting labor and call volumes dramatically.

01 Fewer calls, more focus

Dynamic delivery windows

Time-slot options update in real time as capacity changes, ensuring customers only see realistic choices.
02 Dynamic delivery windows

Balanced loads, efficient routes

Optimized scheduling aligns delivery volumes across trucks and zones, resulting in smoother routes and lower costs.

03 Balanced loads, efficient routes

Happier customers, fewer missed deliveries

Giving control over scheduling increases satisfaction and reduces missed appointments—and the costs that come with them.

04 Happier customers, fewer missed deliveries

More than 2,500 companies around the world rely on us

 

See DispatchTrack’s Delivery Self-Scheduling Software in Action