Pickup Logistics Software
Fully Optimized Customer Pickups
Our pickup logistics software prevents overworked associates and parking lot traffic jams.
Keep Associates on Track
Once an order is scheduled for pickup, associates can see which orders need to be picked or brought out to customers—all from their mobile devices. This keeps the process flowing smoothly without requiring anyone to sit down in front of a computer during crunch time.
Customer Pickup Experience
DispatchTrack lets you communicate directly with your customers across every stage of the transaction. They can choose their pickup slot online, get alerts when their order is ready, and check-in at the pickup site from their devices for a seamless experience.
All on Your Dashboard
As soon as an order is scheduled, it appears on your dashboard so you can follow it right through to drive-away. You can see upcoming delivery slots, whether the merchandise has been prepped, when the customer checks in, and even photographs to document the pickup.
1. Schedule
Customer selects pickup time.
2. Order prep
Wherehouse preps order.
3. Check in
Digital check-in guides customer to loading spot.
4. Delivery
Order loaded and documented.
Schedule for Pickup
When a customer places an order, the system offers the customer several time slots they can choose for their pickup. The customer picks their time and the order is sequenced for the warehouse. Conversely, the system can also assign pickup times based on your capacity.
Warehouse Preps Order
DispatchTrack notifies warehouse and store associates when it's time to pick particular orders. This takes the guesswork out of the process and helps keep everything moving smoothly.
Check in Upon Arrival
When the customer arrives, the merchandise is ready to load and an associate is on hand to complete the transaction. Once the customer checks in digitally, they can even specify a parking spot for the associate to bring the goods out to.
Done and Documented
The associate documents the merchandise so that, if it’s later damaged in transit or while unloading, you have a record—including photos—of its condition. The associate can even add a photo of the vehicle license plate so both parties have complete documentation of the pickup.
Pickup Logistics Made Efficient
With DispatchTrack Pickup Logistics Optimization your customers get added convenience and your facility operates at peak efficiency.
