Order Tracker for Last Mile | Real Time Delivery Tracking Software

Let your customers track their deliveries in real time

Provide visibility to your customers throughout the last mile journey

It may be a small event — the arrival of a favorite product — or a large one, like the delivery of a spacious new refrigerator. Sometimes it's a chef awaiting the arrival of ingredients or a construction supervisor expecting high-value supplies to start the project.

But poor visibility into pending deliveries causes uncertainty and anxiety, with many customers calling in to check the staus of deliveries. With comprehensive tracking, customers have real-time visibility and are informed at all times.

With DispatchTrack Order Tracker:

Customers see dependable ETAs calculated by the most accurate routing engine in the industry
Customers can track their delivery from loading dock to front door from a single solution
Reduce "Where is my order?" (WISMO) call volume to enhance productivity and customer satisfaction

Customers wish to stay informed and be confident that they're getting what they expect. Provide visibility to your customers at every step of the last mile journey with DispatchTrack.

Delivering with transparency to build customer trust

Building customer trust is critical for all delivery businesses seeking to thrive and grow. It elevates customer satisfaction, generates repeat business, and drives lifetime value.

Real time delivery tracking — when the order was loaded, when it left the dock, where it is right now, when it will arrive — are all important updates for the customer that instills confidence, reduces headaches, and meets the needs of modern delivery operations.

Meet Modern Expectations

Visibility into when their delivery will arrive and where it is right now is not a optional feature for today’s consumers--it’s a baseline expectation in today's connected and digital world.

Give Customers Control

When customers can see the current status of their delivery in real time, they can plan their own schedules more accurately, reducing frustration and giving them back control over their own time.

Reduce Customer Questions

With instant access to accurate real-time information about their delivery, customers can verify deliveries at their convenience, without calling in to check on the status of their delivery.

Make it Simple

DispatchTrack’s advanced solution places the power of accurate self-tracking in the hands of your customers. Our software is sophisticated, but the result for you and your customers is simple: the information they want, on demand, at their convenience.

All of the Details

DispatchTrack’s advanced routing engine uses machine learning — about your drivers, your routes, and local traffic — to produce accurate ETAs. Our real-time Order Tracker presents this information to you and the customer, updated in real time, along with GPS location and delivery details. The customer is also presented a photo of the driver alongside a brief bio to make an introduction.

Express your Brand

Every customer contact is an opportunity to build rapport and brand loyalty. When tracking the delivery, the screens customers can access can be customized to reflect and reinforce your company's branding with imagery and messaging.

Call In for Update

Some customers prefer to get information about their delivery over the phone instead of a screen. The DispatchTrack Order Tracker is available through an automated telephonic system without the need to answer. The system recognizes the phone number associated with the order, automatically loads the information, and reads it to the customer.

Customer receiving a delivery notification

Give Customers Control: Real Time Order Tracker

Put your customers first and lower labor costs with our Real Time Order Tracker. Customers see live updates to accurate, calculated ETAs and the actual location of their delivery so they’re more satisfied and call your CSRs less.

Real-time transparency for the entire last mile