Supporting the Last Mile in Building Materials
- On time with every delivery: Construction sites keep tight schedules and builders are anxiously waiting. Ensure consistent and realiable on-time deliveries.
- Digitized from end to end: Support and inform your team and your customers throughout the entire journey with a fully digitized last mile delivery solution.
- Customer centric experiences: Offer personalized communications, real-time visibility, and comprehensive services to your customers.
Mixed fleet support
Scheduling
Digital proof of delivery
Same day/next day routing
Real-time adjustments
"Everybody loves it. The system is transparent, and the drivers know how to use it. It only took a matter of days to get everybody using it, and the team adapted really quickly. DispatchTrack: it just works."
Homans Associates is a subsidiary of Watsco, a Fortune 500 company. With 24 locations across the Northeast, they strive to offer the residential and commercial HVAC parts and supplies their customers need, when they need them. 
The Challenge: Modernizing the Last Mile
HVAC deliveries can be complex and high stakes, but Homans Associates was stuck routing their stop by hand and dispatching drivers with paper copies of their routes. They knew that they had room to increase efficiency in their last mile logistics processes—they just needed the right software provider.
That’s where DispatchTrack came in.
The Solution: AI-Powered Last Mile Logistics with DispatchTrack
Homans Associates knew that a smarter, more connected, and more efficient delivery planning and execution process was possible. In fact, some of their staff had seen it firsthand using DispatchTrack at previous jobs.
They decided that DispatchTrack was the best option for digitizing their routing and other processes across the last mile. Our platform offered Homans:
- AI-powered route optimization with highly accurate delivery ETAs
- Real-time delivery tracking
- Digitized, instantly-available proof of delivery
- A driver mobile that’s easy to use
- Streamlined interfaces for quickly accessing delivery data
- Customer communications tools for sending out notifications
The Results: Faster Routing, Happier Customers
- Reduced fuel costs
- 75% reduction in time spent routing
- 98% faster responses to customer inquiries
- Significant reduction in paper usage
By implementing DispatchTrack, Homans Associates was able to save on fuel, save on time, and improve customer satisfaction. DispatchTrack’s route optimization engine sped up the routing process by 75% compared to manual routing, and made it easy to make last-minute adjustments as needed.
At the same time, they gained a huge increase in last mile delivery visibility. They were able to track deliveries in real time, thanks in part to the fact that training drivers to use the app only took a few days. This has been a recipe for success, and as they continue updating their technology stack they’re already planning to expand their usage of DispatchTrack.
