Health and Medical Deliveries Run on Trust—Trust Runs on DispatchTrack

Trust is more crucial to health and medical deliveries than nearly any other sector—you have to inspire complete confidence in your clients and customers by making promises and keeping them without fail. To make that happen, you have to cut through the complexity of delivery management to ensure consistent right-time deliveries. That’s where DispatchTrack’s route optimization and planning capabilities come in.

• Get the most out of your delivery capacity with AI-powered route optimization.
• Deliver on-time with 98% accurate ETAs.
• Let customers track their own deliveries in real time.

The U.S. federal government—and governments around the world—have very strict rules about how PHI (Personal Health Information) must be handled and who can handle it. You need a process that meets or exceeds federal guidelines. DispatchTrack is HIPAA and SOC 2 compliant, ensuring you can manage PHI data coming from your clients securely.

• Ensure HIPAA and SOC 2 compliance.
• Configure access controls as needed.
• Gain full visibility into each and every delivery.

When it comes to medical deliveries, making promises and actually keeping them is paramount. Some customers will want to see the same driver at the same time on the same day of the week, and when you offer them transparency into their deliveries, they can be sure that you’re taking your commitments seriously. DispatchTrack’s automated customer communication tools make that possible by offering timely delivery alerts and a dedicated customer order tracking portal.

• Send schedule confirmations, reminders, and real-time updates on the day of delivery.
• Let customers track their own deliveries in real time.
• Manage exceptions proactively.

Deliveries are complex enough before you add in the challenges that come with complying with government and other regulations. DispatchTrack’s solution cuts through that complexity by ensuring a complete audit trail and an easily accessible record of each delivery. Whether you’re digging into our reporting modules or glancing through our visibility dashboard, the information you need is right at your fingertips—you’ll never need to hunt for it.

• Track all your deliveries in real time from a single dashboard.
• Run custom reports to gain new insights.
• Get the right data at the right time.