Pulse Final Mile

Pulse Final Mile is a national final mile broker serving major retailers and manufacturers across the U.S. With a vast network of Network Carrier Partners (NCPs), they specialize in managing high-volume deliveries across diverse service levels—ranging from threshold to white glove. In 2023, they were tapped to support a nationwide expansion of Samsung’s home delivery program, a high-stakes opportunity that required rapid scalability and exceptional delivery performance.

Pulse Final Mile is a national final mile broker serving major retailers and manufacturers across the U.S.

With a vast network of Network Carrier Partners (NCPs), they specialize in managing high-volume deliveries across diverse service levels—ranging from threshold to white glove. In 2023, they were tapped to support a nationwide expansion of Samsung’s home delivery program, a high-stakes opportunity that required rapid scalability and exceptional delivery performance.

The Solution: Powering Growth with DispatchTrack

To support the rapid expansion of Samsung’s final mile program, Pulse Final Mile partnered with DispatchTrack to optimize its operations. 

By implementing real-time routing, automated dispatching, and analytics-driven performance tracking, Pulse transformed its delivery process, enabling: 

• Seamless Scalability: Pulse expanded to support its growing customer base across multiple regions daily.
• Optimized Route Efficiency: DispatchTrack’s dynamic routing cut down transit times and helped meet the client’s strict on-time delivery goals.
• Enhanced Visibility & Tracking: Real-time updates allowed Pulse to track every order, reduce delays and proactively manage exceptions before they became customer issues.
• Streamlined Communication: Automated notifications kept all stakeholders informed, ensuring smooth coordination at every touchpoint.
• Data-Driven Decision Making: Detailed performance reporting enabled Pulse to identify and address inefficiencies, improving customer satisfaction, on-time, and completion scores.

The Results: Higher Satisfaction, Greater Efficiency, and Sustainable Growth

By digitizing their final mile operations with DispatchTrack, Pulse Final Mile unlocked significant performance improvements: a 4% increase in on-time deliveries, a 5% jump in completed deliveries, and a 60-point increase in Net Promoter Score (NPS), reaching 85.

They were able to deliver more quickly, with fewer delays and exceptions, all while providing real-time updates and enhanced visibility to their client. With dynamic routing and proactive communication, Pulse streamlined coordination across teams and ensured that customers got the right delivery experience every time.

All of this has helped Pulse not only deliver on Samsung’s expectations but also lay the groundwork for continued growth in a complex, high-volume logistics space.

• 60-point increase in Net Promoter Score (to 85)

• 4% increase in on-time deliveries

• 5% increase in completed deliveries

• Real-time visibility and coordination across all stakeholders

• Scalable systems ready to support future expansion