Merit Foods is a third-generation family owned and operated company that aims to be the best local independent broad-line food distributor serving Arizona. They aim to go the extra mile for their customers, and they're committed to providing the highest quality inspected custom-cut meats, fresh produce, and groceries.
The company prides themselves on the service they offer to customers—including late cutoff times and low order minimums—meaning that flexibility when it comes to planning and executing delivery routes is a must. But without the right route planning and optimization tools, they were reliant on manual planning processes based on the team’s existing knowledge.
The result was inaccurate delivery time windows and deliveries that were difficult to track and manage. They knew they needed routing software to help improve accuracy and consistently delight customers—that’s where DispatchTrack came in.
The Solution: AI-Powered Route Optimization with DispatchTrack
By partnering with DispatchTrack, Merit foods got a software solution that’s purpose built for simplifying food distribution and decreasing delivery costs. Our last mile delivery management platform offered:
- AI-powered route planning and optimization
- Delivery tracking in real time across roles and functions
- A full-featured driver mobile app that ensures connectivity and visibility
- Total delivery visibility for sales personnel throughout the entire delivery process.
The Results: Total Digital Transformation for Improved Accuracy and Visibility
With DispatchTrack, Merit Foods was able to achieve a total digital transformation in their delivery planning and execution. Everyone from the dispatchers to the sales team can see each order in real time, which means that no phone calls are required for team members to get up-to-date delivery ETAs.
At the same time, DispatchTrack’s routing capabilities make it possible to ensure that delivery routes are designed to actually hit customer time windows. It’s easy for drivers to provide feedback as needed, so the routes only improve over time. The result is that it’s significantly easier for Merit to delight its customers with a high standard of delivery service.
- Exponential improvement in speed and efficiency
- Improved delivery time window accuracy
- Total delivery visibility across the board
- Improved data visibility via reporting and KPI tracking
