Joybird Case Study

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"A good technology partner can go a long way toward easing potential pain points of last mile logistics. From the efficiency of the route, to the ease of the job for delivery workers, to the communication with the customer, a software solutions provider that integrates all of these can provide a more seamless experience for both employees and customers."

Spencer Musick

Furniture Today

Country

United States

Products

Industry

Furniture & Appliance

About Joybird:

Joybird—one of La-Z-Boy’s premiere furniture brands—was founded on the idea that people should never settle when it comes to their home furnishing. Their custom-made and curated furniture is built to meet the demands and unique tastes of their customers, providing a high-quality product that will be enjoyed for a lifetime.

How Joybird Is Delighting Customers with DispatchTrack:

Customer self-scheduling from available options via text and email
Confirmation messages the night before delivery with an updated time window
Route optimization to ensure efficient stop sequences and accurate delivery ETAs
Driver mobile that empowers delivery personnel to provide best-in-class service

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"Now that we’re through the chaos of the pandemic, we need to redouble our focus on service. For us, it’s all about the productive delivery—and that’s exactly what we get from DispatchTrack."

"Furniture Village strives to make its name synonymous with “quality” all across the UK. DispatchTrack helps us extend that promise into the delivery experience—and beyond—by empowering us to optimise routes, communicate with customers, and boost visibility."

"SiteOne's aspiration is to provide the best customer experience possible. DispatchTrack helps us do that—while minimizing fleet expenses."

"Just the time savings alone from DispatchTrack are huge—you invest an amount of time and you get that back tenfold. Everybody sees this as a good decision. In fact, they ask ‘Why didn’t we do this sooner?'"