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Arey Jones is a national K-12 technology solutions provider. Founded over 100 years ago as an office furniture supply and typewriter business, they’re one of the leading educational technology suppliers to K-12 school districts nationwide, with a heavy concentration in the Southeast and West region.
The Challenge: Relying on Paper-Based Delivery Documentation
When it comes to serving their clients in the education space, transparency and documentation are critical. As a result, they were stuck with paper-based proof of delivery that was cumbersome and time consuming. At the same time, their scheduling team was using manual methods to develop their routes, making the process inefficient." or something similar. The result was that routing ate up a lot of person-hours without
After receiving a delivery that had been powered by DispatchTrack, the Arey Jones team knew that they could upgrade their delivery operations and improve efficiency and visibility across the board. They reached out to us to see if we could help them save time and money with smarter last mile processes.
The Solution: Digitizing the Entire Last Mile Journey with DispatchTrack
By partnering with DispatchTrack, Arey Jones got a technology solution designed to simplify their delivery management and help them ensure customer satisfaction. Our solution offered:
- Fast, accurate, AI-powered route optimization
- Digital, photographic proof of delivery captured via iPad
- Real-time driver and delivery tracking via mobile app
- Automated text-ahead notifications to customers
- Delivery surveys for tracking customer satisfaction
- All the information they need at their fingertips in a single solution
The Results: Time and Cost Savings—and a Pathway to Growth
By replacing their paper delivery signoffs with photos and digital signatures captured by the drivers at the delivery site, Arey Jones was able to speed up their billing process significantly, all while improving the level of documentation and visibility they could provide to customers. At the same time, DispatchTrack’s routing engine enabled them not just to create more efficient routes, but to do so much more quickly—So much so that they now have 50% faster order scheduling turnaround time.
Taken together, the routing improvement freed up resources for other tasks and enabled drivers to complete their routes more quickly. At the same time, the GPS tracking of drivers has made it easier to ensure total visibility across the entire delivery journey. The result has been a recipe for increased efficiency that’s helped Arey Jones maintain a strong foundation as they’ve continued to grow their operations.
- 33% reduction in schedulers needed for routing
- 65% faster route optimization
- Saved time and money by eliminating paper proof of delivery
- Improved driver productivity
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