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DispatchTrack Newsroom

 

The logistics industry is moving fast and we are keeping pace with it.  DispatchTrack keeps a keen eye on trends, emerging technologies, and industry innovation that impact our customers. Visit this space often as we share what is top of mind for us.

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New AI-Enabled DT Agent Powers Smarter, More Satisfying Deliveries

Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.

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Security Certifications Make DispatchTrack Delivery Software Enterprise Ready

Campbell, CA — January 23, 2025 — DispatchTrack, the global leader in last-mile delivery solutions, is both SOC2 and HIPAA certified, meeting the highest security compliance standards for enterprise grade software. While the company has long been SOC2 certified, its new HIPAA certification goes a step further, assuring businesses that provide medications and medical supplies their deliveries comply with HIPAA privacy rules as required by law.

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DispatchTrack Introduces Track & Trace to Capture, Compile and Archive Every Detail of Every Delivery from Dispatch to Destination

Campbell, CA – January 12, 2023 – DispatchTrack, the global leader in last mile delivery solutions, today announced the availability of Track & Trace, a feature integrated into its last mile platform that provides an unprecedented level of real-time information about every delivery run or service call. Leveraging GPS tracking and delivery status updates, Track & Trace provides a complete, up-to-the-minute audit trail that allows businesses to track the location of orders and service units across the last mile both during and after delivery, resulting in complete delivery transparency. It’s also designed to combat false liability by enabling businesses to see precisely when and where deliveries occurred including capturing location data in areas where GPS and cell connectivity is unreliable.

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