DispatchTrack’s Big and Bulky Last Mile Delivery Report Uncovers Mounting Frustration with the Home Delivery Experience
DispatchTrack, the leading solution provider of right-time delivery management software, introduced the 2022 Big and Bulky Last Mile Delivery Report, a new study that examines last mile deliveries of large items, such as furniture and appliances, and the customer experience. To help brands protect customer loyalty amid an unprecedented supply chain environment, the findings provide insights into consumer demand and expectations around the home delivery of big and bulky items. The study, based on a survey of 1,606 American consumers, was conducted last month.