Campbell, CA – March 18, 2025 — Building on its decade of experience with machine learning and AI, DispatchTrack has just released DT Agent, its AI-powered delivery assistant. DT Agent adds to the already impressive customer engagement features of the industry leading last-mile solution with real-time automation, personalized communication, and intelligent escalation. It drives deeper customer engagement, seamlessly assisting customers while freeing up customer service resources.
Expanding beyond the last mile with smarter warehouse scanning and pre-delivery site assessments.
Campbell, CA — February 27, 2025 – For Foothill Appliance office manager Sarah Barnes, keeping customers informed, scheduled and happy was time consuming and difficult. It required manually making phone calls at closing time each day to confirm the next day's appointments and move delivery windows.
Campbell, CA — January 23, 2025 — DispatchTrack, the global leader in last-mile delivery solutions, is both SOC2 and HIPAA certified, meeting the highest security compliance standards for enterprise grade software. While the company has long been SOC2 certified, its new HIPAA certification goes a step further, assuring businesses that provide medications and medical supplies their deliveries comply with HIPAA privacy rules as required by law.
Campbell, CA – January 26, 2023 — DispatchTrack, the global leader in last mile delivery solutions, today announced it has appointed Jeff Williams, an operating partner at Bain Capital Ventures, to its board. In addition, the company is strengthening its leadership team with hires: West Gass, who will serve as vice president of marketing, and Alice Wheeler, who was named head of human resources.
Campbell, CA – January 12, 2023 – DispatchTrack, the global leader in last mile delivery solutions, today announced the availability of Track & Trace, a feature integrated into its last mile platform that provides an unprecedented level of real-time information about every delivery run or service call. Leveraging GPS tracking and delivery status updates, Track & Trace provides a complete, up-to-the-minute audit trail that allows businesses to track the location of orders and service units across the last mile both during and after delivery, resulting in complete delivery transparency. It’s also designed to combat false liability by enabling businesses to see precisely when and where deliveries occurred including capturing location data in areas where GPS and cell connectivity is unreliable.
As delivery becomes a more important aspect to business success and garners more attention from the C-suite and boardroom, DispatchTrack, the global leader in last mile delivery solutions, today revealed six key trends that will redefine last mile logistics in 2023.
DispatchTrack, the global leader in last mile delivery solutions, released a new report, The Last Mile Sustainability Perspective, which explores how supply chain organizations are currently thinking about last mile operations amid accelerating economic headwinds. The study pays particular attention to how organizations are thinking about sustainability and optimization today as well as other factors impacted by the current economic climate including rising costs and driver shortages. Findings are based on a survey of over 140 supply chain professionals from a variety of industries conducted in October and November.
DispatchTrack, the global leader in last mile delivery solutions, today announced it has extended its relationship with Quirch Foods LLC, one of the largest distributors of food products in the U.S., Latin America, and the Caribbean, to enable Quirch Foods to expand its business and streamline operations.
DispatchTrack,the global leader in last mile delivery solutions, today announced the availability of AI-powered carbon emissions tracking to help companies meet their supply chain sustainability goals. Available as a feature in the DispatchTrack routing console, CO2 tracking enables companies in any market worldwide to better understand their existing carbon output on a per-route, per-stop, and per-vehicle basis, optimize routes to reduce CO2 output, and gather data to illustrate the impact of their sustainability initiatives.
DispatchTrack, the global leader in last mile delivery solutions, today announced the industry’s first AI-powered territory planning and optimization solution to enable large wholesalers, distributors, and field service companies to rapidly define and easily update sales territories that are optimized for balanced workloads and efficient daily routes. The result is consistent, evenly-divided revenue streams for sellers and consistent delivery service for customers.
Supply & Demand Chain Executive, the only publication covering the entire global supply chain, selected Shailu Satish, DispatchTrack co-founder and COO, as a recipient of its 2022 Women in Supply Chain award.
DispatchTrack, the leading solution provider of right-time delivery management software, today announced that it has expanded its global footprint into Australia and New Zealand with new headquarters in Melbourne, Australia. The company also announced the appointment of Scott Gillies as regional director. He’ll oversee operations across new and existing customers in Australia and New Zealand including Designer Transport and Bigsave Furniture, among others. DispatchTrack will power deliveries in the regions for global and local brands with a focus on furniture, appliance, and 3PLs in addition to retail, food and beverage, transportation, services, and manufacturing.
DispatchTrack, the leading solution provider of right-time delivery management software, today announced its intelligent visibility platform for the last mile. The AI-powered dashboard provides the next level of control, clarity, and actionable insights to improve and predict ETAs so businesses can proactively respond to delivery obstacles before customers are impacted.
DispatchTrack, the leading solution provider of right-time delivery management software, today introduced the 2022 Last Mile Holiday Perspective. The inaugural report explores how logistics professionals are thinking about and planning for the upcoming holiday season as they grapple with record-high fuel costs and soaring inflation. The report is based on a survey of more than 130 logistics professionals conducted last month.
DispatchTrack, the leading solution provider of right-time delivery management software, is expanding its global footprint with new operations in South Africa. The company also announced a new partnership with redPanda Software, a South Africa-based provider of customized enterprise retail software solutions and managed services. Together, the companies will give retailers in the new market greater visibility into their last mile operations, enabling them to reduce costs through more efficient routing and improve customer service by offering customers real-time data about their deliveries.
