How to Navigate Growing Consumer Dissatisfaction with Deliveries
In a recent survey of over 1,600 American consumers, DispatchTrack uncovered growing dissatisfaction with the home delivery experience, particularly when it came to big and bulky d...
5 Best Practices for Digitization in Food and Beverage Logistics
There’s no doubt that food and beverage logistics companies operate in some of the most competitive markets out there. Even before the pandemic, grocery stores, schools, restaurant...
3 Trends to Watch in Last Mile Delivery in 2022
Last month at Manifest, DispatchTrack co-founder and COO Shailu Satish sat down with Russell W. Goodman at Supply Chain Brain to discuss some of the most important trends impacting...
What Does Right-Time Delivery Mean for B2B?
Customer satisfaction is just as important in B2B deliveries and distribution as it is in B2C—if not more so—but the end result of that satisfaction doesn’t always look the same on...
Green Logistics: Why Consumers Are Ready
For supply chain businesses, a recent report revealed good and bad news: On the one hand, nearly half of consumers polled said that they felt the responsibility for increasing sust...
5 Global Best Practices for Retail Deliveries
On a fundamental level, retail deliveries have all become more global. Even when you’re just trying to get an order from a distribution center in Chicago to the customer’s home in ...
3 Ways Connectivity Impacts Customer Satisfaction in the Last Mile
Things like software integration and connectivity can sometimes feel like they’re at a bit of a remove from on-the-ground considerations like delight your customers with right-time...
Why Connected Systems Are the Key to Right-Time Delivery
A lot has to go right to deliver at the right time for your customers. Any last mile delivery involves a host of moving parts and interconnected processes, and each one has to mesh...
How Customer Engagement Can Drive Last Mile Sustainability Efforts
When it comes to getting more sustainable, some industries have a higher hill to climb than others. Currently, 62% of executives believe they need a sustainability strategy to be c...
5 Ways Retailers Can Elevate Their Delivery Experiences
Note: this article has been adapted from a piece by Alex Buckley (DispatchTrack’s EMEA General Manager) in The Retail Bulletin. At the end of last year, McKinsey noted an important...
5 Stats for Improving Last Mile Customer Experience
Conventional wisdom holds that the last mile is the most expensive part of the supply chain because it’s so much more complex than the earlier stages. But what makes it so complex?