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Why 90% of Consumers Want to Track Their Delivery Orders
When it comes to deliveries of virtually any kind, consumers and shippers fundamentally want the same thing: they want the order to arrive at the right time, for the recipient to b...
Useful content for last mile logistics operators
When it comes to deliveries of virtually any kind, consumers and shippers fundamentally want the same thing: they want the order to arrive at the right time, for the recipient to b...
In a recent survey of over 1,600 American consumers, DispatchTrack uncovered growing dissatisfaction with the home delivery experience, particularly when it came to big and bulky d...
There’s no doubt that food and beverage logistics companies operate in some of the most competitive markets out there. Even before the pandemic, grocery stores, schools, restaurant...
Last month at Manifest, DispatchTrack co-founder and COO Shailu Satish sat down with Russell W. Goodman at Supply Chain Brain to discuss some of the most important trends impacting...
Customer satisfaction is just as important in B2B deliveries and distribution as it is in B2C—if not more so—but the end result of that satisfaction doesn’t always look the same on...
For supply chain businesses, a recent report revealed good and bad news: On the one hand, nearly half of consumers polled said that they felt the responsibility for increasing sust...
On a fundamental level, retail deliveries have all become more global. Even when you’re just trying to get an order from a distribution center in Chicago to the customer’s home in ...
Things like software integration and connectivity can sometimes feel like they’re at a bit of a remove from on-the-ground considerations like delight your customers with right-time...
A lot has to go right to deliver at the right time for your customers. Any last mile delivery involves a host of moving parts and interconnected processes, and each one has to mesh...
When it comes to getting more sustainable, some industries have a higher hill to climb than others. Currently, 62% of executives believe they need a sustainability strategy to be c...
Note: this article has been adapted from a piece by Alex Buckley (DispatchTrack’s EMEA General Manager) in The Retail Bulletin. At the end of last year, McKinsey noted an important...