How DispatchTrack and Podium Work Together to Boost Engagement [Video]
DispatchTrack partners with Podium, a provider of AI-based customer engagement tools, to provide a unified solution for businesses to delight customers from the point of purchase to the final delivery—and all of the reschedules and customer interactions in between.
The customer experience in furniture retail continues to be non-linear and unpredictable. The customer stops by a store, browses online, chats with a sales rep, schedules deliveries, reschedules deliveries, return items and more. At each of these touch points, retailers are challenged by disparate and unconnected systems that ultimately lead to clunky experiences for the end customer.
Check out the video to see DispatchTrack's Bob Bauer and Drake Eckholdt from Podium discussing the power of this integration.
